Privacy Policy - Cookie policy - Cancellation - Terms of Use and Service




  • The Disability Representation Unit (‘’the DRU’’, ‘’we’’, ‘’this website’’, ‘’our’’ and/or ‘’us’’)  is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you in accordance with data protection law. Please read it carefully.




  • Parents, guardians, carers or professionals using our services which include, website, phone and text message based advice/consultations, online forms and application services, SEND Tribunal Case preparation and written representation, complaint writing service and others, receive legally based information and advice on educational issues, social care and benefit entitlement that relate to their child or young person's SEND.  In order to give accurate information and advice, The Disability Representation Unit needs to collect information about you and the child or young person you contact us about.  This is ‘personal data’ under the Data Protection Act 2018 (the 2018 Act) and the General Data Protection Regulation EU 2016/679 (GDPR).  Under this legislation, The Disability Representation Unit is a controller and/or processor of your data and we must tell you what your rights are as well as how we collect, store and use your data.

  • The Disability Representation Unit collects personal data about you and the child or young person you contact us about.  Where relevant, or where provided by you, we may also collect data about other family members such as your partner or your child/young person’s siblings. 

  • Where the information provided does not relate to you, we shall presume that you have the consent of the person whom you are supplying the data about, to provide that information to us.

  • In accordance with the Data Protection Act 1998, you are entitled to request a copy of the information The Disability Representation Unit holds about you. The Disability Representation Unit may charge a fee for complying with this request. If there is information that we hold about you that is not correct then please let us know by writing to us and we will update your personal information accordingly.

  • If you have any questions about this notice or how we collect, store and use personal information about you please contact us.

  • This privacy notice may be amended from time to time.  Updated versions of this privacy notice will be available on our website. 




  • We are The Disability Representation Unit trading under this name. 

  • Our registered office is at 27 Old Gloucester Street, London, WC1N 3AX.

  • If you have any questions, please address for the attention of the ‘The Data Privacy Manager’’

  • Email:

  • You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

  • Staff or volunteers at The Disability Representation Unit may not all hold full practicing certificates and or be legally qualified unless specifically stated. We do however all have very considerable experience in this area of work accumulated over many years.


  • After placing a booking and it is paid in full on our website: or via bank transfer you will receive an e-mail from us acknowledging that we have received your online booking. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a service. All bookings and orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a follow up e-mail confirming what the next steps are and may also include for certain services, a client authority letter attached with that email that you must sign, date and complete. The contract between us (Contract) will only be formed when we send you the follow up email with further instructions. 

  • The Contract will relate only to those services we have confirmed in the follow up email. 

  • If we decline your booking or order, we will inform you of this, no contract will be formed between us and will not charge you for the service. This might be for various reasons including for example because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.


  • You have the right to cancel the contract formed with us when you book and paY for services on or paid via bank transfer. You can cancel the contract for any reason and at any time within the cancellation period also known as the ''14-day cooling off period''. (see below).

  • This cancellation policy has been provided to you because you have or about to enter into a contract to which the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (‘the Regulations’) apply.  Under the Regulations, you have the right to cancel this contract if you wish to do so within fourteen days, which begins the day after you enter a contract with the Disability Representation Unit. This is called the ''14-day cooling off period'.

  • The contract between us (Contract) will only be formed when we send you the follow up email with further instructions that follows the email acknowledging your booking. 


  • You can cancel your booking by sending an email to: with the subject heading ‘Cancellation’ and clearly stating that you would like to cancel in the body of the email.


  • If you cancel during the ‘’14 day cooling off period’, you will be entitled to received your money back in full (processed within 14 days). The only exception is if you have indicated verbally or by checking the box or making 'YES' in your Client Authority letter requesting that we start work early on your behalf during the cooling off period, in which case the Disability Representation Unit will keep what’s necessary to cover the cost of services provided up until the time and date you cancelled. This may include (but not limited to) deductions for admin or paperwork costs during that time.



  • This website, text messages phone based advise and follow up emails may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website we encourage you to read the privacy notice of every website you visit.

  • These links are provided for convenience only and do not constitute any endorsement by The Disability Representation Unit. We do not have any control over the content of external websites which are linked to our site or which are linked from it, and cannot accept any responsibility for them.

  • If you intend to use links to the The Disability Representation Unit website on another website then this is only permitted to the Home page of the The Disability Representation Unit website, unless otherwise expressly agreed. In order for any link to be permitted, it must be performed in accordance with English law and neither damage The Disability Representation Unit’s reputation nor take advantage of it. No links are permitted which suggest any form of association, approval or endorsement on the part of The Disability Representation Unit without our prior consent. The Disability Representation Unit reserves the right to withdraw linking permission without notice. If you would like to discuss using links to the The Disability Representation Unit website on your site then please feel free to contact us on the details above.



  • Our website, text message or phone based advice and follow up emails contain general information based on English law and although The Disability Representation Unit endeavours to ensure that the content is accurate and up to date, users should seek appropriate legal advice before taking or refraining from taking any action based on the content of the website or otherwise.

  • The complaint letters and other types of letters or applications we write are not intended as a substitute for legal advice (which we urge clients to seek when the circumstances warrant it).

  • The contents of this website, text message or phone based advice and follow up emails are provided for general information purposes only. If you require specific legal advice you should contact a specialist lawyer.




  • The contents of this website may be downloaded for personal use only. You may not reproduce, copy, distribute or publish – whether electronically or in hard copy – any information contained within this website, text message or phone based advice and follow up emails without the prior written consent of The Disability Representation Unit.

  • The Disability Representation Unit will try to ensure that our website is fully operational 24 hours a day. This however cannot be guaranteed and The Disability Representation Unit will not be liable if for any reason the website is unavailable at any time or for any period. Access to the The Disability Representation Unit website may be suspended temporarily and without notice for any reason and for reasons beyond our control. Please note that although reasonable care is taken by The Disability Representation Unit to ensure that the website and materials available from it are virus free, we cannot accept responsibility for any viruses you download.

  • Our text based service allow you to send and receive SMS text messages containing advice in relation to educational issues, social care, online forms and applications as specified on the website and benefit entitlement that relate to their child or young person's Special Educational Needs and Disability only. 



  • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

  • We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:


  • Identity Data includes first name, last name, email address, username or similar identifier.

  • Contact Data includes billing address, email address and telephone numbers

  • Transaction Data includes details of services you have purchased from us.

  • Financial Data includes last 4 digits, expiry date, type and postal code of credit/debit card used to purchase the service and transaction history, including successful and unsuccessful payments (including the amount of each payment) made to The Disability Representation Unit

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

  • Profile Data includes purchases or requests made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our website and services.

  • Marketing Data includes your preferences in receiving marketing from us and your engagement with our marketing activities.

  • Communications Data includes your communication preferences and email, voicemail and telephone records to customer support.


We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.


We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.




Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.




We use different methods to collect data from and about you including through:


  • Direct interactions. You may give us your Identity, Contact and/or Financial Data by filling in forms or by corresponding with us. This includes personal data you provide when you:

apply for or use our services;

subscribe to our service;

request marketing communications or content to be sent to you;

correspond with our Customer Service or Sales teams;

partake in a promotion;

complete a survey; or

provide us with feedback.

  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

  • Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

Technical Data from analytics providers such as Google and Mixpanel based outside the EEA;

Financial Data (for example the success or otherwise of a transaction) from payment providers based either inside or outside the EEA. 





We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:


  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

  • We do not always rely on consent as a legal basis for processing your personal data but we do in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.



  • Cookies are files that are used either for the period that you are using a website or are stored on the website user’s device to identify the user next time they use the website.

  • The Disability Representation Unit does not use any long term Cookies to store information on your device. We do use in-session cookies to transmit data should you complete the various forms on our website; the data entered on the form is not stored by us via Cookies.

  • Our website uses a tool called Google Analytics for internal reporting purposes. Google Analytics does use cookies for the purposes of visit statistics. Please visit Googles privacy policy and further information on Google Analytics

  • By using and browsing the The Disability Representation Unit website you agree to The Disability Representation Unit using cookies in the above way as Google.



  • We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our products and services which you might be interested in. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, they will only pass those details to us for marketing purposes if you have consented to them doing so.

  • You always have the right to “opt out” of receiving our marketing. You can exercise the right at any time by contacting us. If we send you any marketing emails, we will always provide an unsubscribe option to allow you to opt out of any further marketing emails.

  • If you “opt-out” of our marketing materials you will be added to our suppression list to ensure we do not accidentally send you further marketing. Where you unsubscribe from any postal marketing, you may initially still receive some content which has already been printed or sent, but we will remove you from any future campaigns. We may still need to contact you administrative or operational purposes, but we will make sure that those communications don’t include direct marketing.

  • If you are an existing customer or are acting as a business we use your contact details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers.

  • If you are not an existing customer, and are not acting as a business, we will only contact you for marketing purposes with your consent.

  • We never share your name or contact details with third parties for marketing purposes.


  • We retain your details on our marketing list until you “opt-out” at which point we add you to our suppression list. We keep that suppression list indefinitely to comply with our legal obligations to ensure we don’t accidentally send you any more marketing.​



We may have to share your personal data with the parties set out below:


  • Companies that we work with or partner with to deliver our Services to you.

  • Professional services and technology providers such as marketing agencies, website development companies and other technology companies,.

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

  • Where we are required to do so for legal or regulatory compliance.

  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

  • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.



  • The Disability Representation Unit accepts no responsibility for any information contained within this website, text message or phone based advice and follow up emails and disclaims and excludes any liability in respect of the contents or for action taken based on this information.


  • Any reliance upon the information given on this website, text message based advice and follow up email is at the user's own risk. The Disability Representation Unit excludes to the fullest extent lawfully permitted all liability for loss or damage, whether direct, indirect or consequential arising from your accessing, failing to access, or reliance on information contained in this website, text message or phone based advice and follow up emails from delay or the failure to respond to an enquiry, or from any information or omission contained in this website.



The Disability Representation Unit is not a law firm and does not conduct reserved legal activities and is not authorised or regulated by the Solicitors Regulation Authority or the Bar Standards Board.

© 2019 The Disability Representation Unit